Star India cricketer vents out frustration on social media after being accused of 'lying' by food delivery company

Atishay Jain

• Sun • 25 Feb 2024

India cricketers snapped while celebrating a wicket.

Highlights:

Deepak Chahar detailed the challenges he faced, sparking a notable conversation on digital platforms.

In a gesture of customer service and public accountability, Zomato swiftly responded to Chahar's grievances.

On Saturday (February 24), Indian cricket team's fast bowler Deepak Chahar took to his social media account to share a negative experience he encountered with the popular online food delivery service, Zomato. The renowned cricketer detailed the challenges he faced, sparking a notable conversation on digital platforms.

"New fraud in India. Ordered food from Zomato and app shows delivered but didn't receive anything. After calling the customer service they also said that it's been delivered and m lying. M sure lot of people must be facing same issues. Tag Zomato and tell your story," wrote Chahar on X (formerly Twitter).

new fraud in India 😂 . Ordered food from @zomato and app shows delivered but didn’t receive anything. After calling the customer service they also said that it’s been delivered and m lying 🤥 . M sure lot of people must be facing same issues. Tag @zomato and tell your story . pic.twitter.com/PwvNTcRTTj
— Deepak chahar 🇮🇳 (@deepak_chahar9) February 24, 2024

Zomato responds to Deepak Chahar's complaint

In a gesture of customer service and public accountability, Zomato swiftly responded to Chahar's grievances with an apology on the social media platform X.

"Hi Deepak, We're deeply concerned about your experience and apologize for any inconvenience. Rest assured, we take such issues seriously and are urgently looking into the matter to ensure a swift resolution," replied Zomato.

Hi Deepak, We're deeply concerned about your experience and apologize for any inconvenience. Rest assured, we take such issues seriously and are urgently looking into the matter to ensure a swift resolution.
— Zomato Care (@zomatocare) February 24, 2024

The interaction didn't stop there; Chahar engaged further by replying to Zomato's initial response.

"Just wanted to highlight this as lot of people face this issue and no proper action is taken giving back the money of the order will not solve the issue. Hunger cannot be compensate with money," Chahar responded.

Just wanted to highlight this as lot of people face this issue and no proper action is taken giving back the money of the order will not solve the issue. Hunger cannot be compensate with money .
— Deepak chahar 🇮🇳 (@deepak_chahar9) February 24, 2024

Back-and-forth interaction continues

Continuing the dialogue, Zomato addressed Chahar's follow-up comment, showcasing a back-and-forth exchange between the cricket star and the food delivery giant.

"We truly understand the seriousness of this situation, Deepak, and are committed to resolving the underlying issue. Your satisfaction is paramount to us. Kindly share a convenient time for our team to connect with you and discuss this. Your cooperation is highly appreciated," responded Zomato again.

We truly understand the seriousness of this situation, Deepak, and are committed to resolving the underlying issue. Your satisfaction is paramount to us. Kindly share a convenient time for our team to connect with you and discuss this. Your cooperation is highly appreciated. https://t.co/jcTFuGT2Se
— Zomato Care (@zomatocare) February 24, 2024

This incident highlights the importance of customer feedback and the responsiveness of companies on social media, demonstrating how even high-profile users can influence brand interaction and service improvement efforts.